Frequently Asked Questions
Everything you need to know about shopping with NAOKO-STORE.
How can I track my order?
Once your order is shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start the process.
Do you ship internationally?
Yes, NAOKO-STORE ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are your materials ethically sourced?
At NAOKO-STORE, we are committed to sustainability. We work closely with certified suppliers to ensure high-quality, ethically produced fabrics.